Frequently Asked Questions

PRINTS

How do i care for my fine art print?

• Avoid touching the print surface with bare hands. The oils and moisture from your skin can negatively impact the print quality. Gloves are ideal for handling prints, but if you don’t have any, it’s best to hold the print by the edges and minimize contact as much as possible.

• Never rub the print’s surface with your finger or nail. Doing so can easily cause scratches and scuffs that cannot be fixed once they occur.

• Frame your print as soon as possible. All prints come in archival, acid-free slips that protect against dust and moisture, but framing them promptly ensures long-term preservation.
  

When will I receive my print?

Please note- all fine art prints are printed on demand + take approximately 5 days to be printed and packed.

Once Shipped, you should recieve your print within 1-5 business days.

What paper do you use?

All prints are printed onto 310gsm Matt Textured Cotton Rag.

Sustainability?

Each piece is printed to order to avoid unnecessary waste.

ORIGINALS

How will I receive my original work?

You will be contacted after your purchase to ensure a time that works for the delivery of your original work.

Sydeny based orders - Your piece will be delivered by our team.

Australia Wide Orders - Your order will be delivered by our trusted courier service.

Can I view before I Buy?

We understand the purchase of an original work can be a big commitment. Please reach out regarding viewing works before purchase & we will see what we can do.

Returns?
At this time, I do not accept returns. However, if your print arrives damaged, please contact me immediately at admin@alexiskelsoart.com